SHOP POLICIES  

SHIPPING

All our items are handmade to order and will be dispatched within 14 days. All our parcels are dispatched by Royal Mail. We charge a flat rate of £5.25. 

BUNTING HIRE

Hire duration: Standard booking hire is 4 days, from the Thursday/Friday before your event to the following Monday/Tuesday depending on availability and UK bank holidays.

Collection or delivery (UK Mainland only): Bunting sent via Tracked 1st/2nd class delivery by Royal Mail. Return postage address provided with postage paid. P&P charge for bunting hire is £8.25.

We deliver and personal set up by arrangement only, POA.

Hanging the bunting: You must not use any drawing pins, staples or sharp items to fix the bunting as this can cause permanent damage to the bias binding tape. Bunting must not be outdoors in the rain or left out overnight due to damp/dew.

REFUNDS

All of our products are handmade to order. Refunds will only be offered to items that are received damaged. If your item has been delivered and the condition is unsatisfactory please take photos of the damaged packaging and the products and email us at hello@buttonpearlcrafts.co.uk

PRIVACY POLICY

This privacy policy is for this website www.buttonpearlcrafts.co.uk.

We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We also collect information to better understand how visitors use this website.

We will always hold your information securely. We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

This website uses cookies to better the users experience while visiting the website. A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit. This website uses software provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here: www.google.com/privacy

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

 

Our website may contain links to other websites.

Please note that we have no control of websites outside our www.buttonpearlcrafts.co.uk domain.

 

Communication, engagement and actions taken on external social media platforms Buttonpearl Crafts and its owners participate on are custom to the Terms and Conditions as well as the Privacy Policies held with each social media platform.

 

Changes to the Privacy Policy

We reserve the right to change our privacy policy, whilst keeping within all UK national laws and legislations for user privacy.

If you have any questions about this policy, please email us at hello@buttonpearlcrafts.co.uk

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© 2020 Buttonpearl Crafts.